Shipping FAQ

YOUR SATISFACTION IS GUARANTEED.

In the event of a problem with an order please notify us within 24 hours and every effort will be made to rectify the issue.

DELIVERIES

Shipping

All caviar is shipped with frozen gel ice or dry ice which is packed in an insulated container. Caviar is shipped via FedEx Priority Overnight. Any shipment over $500 will require a signature.

Warsaw Caviar is able to ship Monday through Wednesday as long as orders are received by 12:00 noon CST the day before.

Federal Regulations allow us to ship only within the United States.

REFUND POLICY

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods such as caviar. Please get in touch if you have questions or concerns about your specific item.

Refunds

If you contact us about a defective item we will let you know how we plan to make your situation right.  We will notify you via email if the refund is in order and approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at caviar@warsawcaviar.com

Privacy

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address. We will never sell your personally identifiable information to anyone.

Security

Your payment and personal information is always safe. Our transaction provider employs Secure Sockets Layer (SSL) software that is the industry standard and among the best available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name and address, so that it cannot be read over the internet.Purchasing, Sending and Receiving Gift Certificates

Purchasing, Sending and Receiving eGift Certificates

  • eGift certificates are void where prohibited or restricted by law.
  • eGift certificates cannot be used to purchase eGift certificates.
  • Except as provided herein, eGift certificates have no cash value.
  • eGift certificates are not valid until payment has been received and successfully processed by Warsaw Caviar.
  • Warsaw Caviar reserves the right to refuse service or reverse any eGift certificate purchase for any reason and return the funds to the purchaser.

Redeeming eGift Certificates

  • eGift certificates are only redeemable at Warsaw Caviar for the amount or service specified on the eGift certificate, by the expiration date indicated. Warsaw Caviar reserves the right to convert service-based eGift certificates to their monetary value, equivalent to what was paid for the eGift certificate, at its option and sole discretion.
  • Except as required by law, eGift certificates are not redeemable for cash and cannot be returned for a cash refund.
  • Any unused balance of the eGift certificate will remain until redeemed or the original expiration date indicated on the eGift certificate, whichever occurs first.
  • If a purchase exceeds the amount listed on the eGift certificate, the redeemer is responsible for paying the difference at time of purchase.